Volunteer Resource Library
Empathy
Research professor and best-selling author Dr Brené Brown discusses empathy and reminds us that we can only create a genuine empathic connection if we are brave enough to really get in touch with our own fragilities.
Active Listening
Communication coach Alex Lyon explains the importance of active listening and how it builds stronger connections and relationships.
Cultural Humility
Cultural Competency and Cultural Humility regard learning about other cultures, controlling your biases, adapting your behaviors and communications style considering the background of people around you, and being aware of power imbalances and biases, and respecting others’ values. Both have the goal of using knowledge about different groups to inform how you interact with others.
Communicating with Kūpuna
Do’s and don'ts of communicating with older adults. Tips from a certified senior advisor.